Six promises we make on
every vehicle we touch.
Service beyond recognition isn’t a tagline — it’s how we’ve kept Houston drivers coming back since 2007. Here’s exactly what you can expect when you hand us your keys.
Plain language. No fine print games.
Every shop says they stand behind their work. Here’s what that actually means at Premier Auto Care — itemized, in writing, and enforceable when you walk back through the door.
Workmanship Guarantee
Every repair we perform is backed by our workmanship guarantee. If a job we did isn’t holding up the way it should, bring the vehicle back — we’ll diagnose it and make it right. Ask the shop about specific coverage terms when you book.
Quality Parts, No Shortcuts
We install OE or OE-equivalent parts from suppliers we trust — Mobil 1, Pennzoil, Castrol, and major OEM lines for foreign and domestic platforms. No bargain-bin components, no surprise substitutions. Parts carry their manufacturer warranty in addition to our labor.
Honest Estimates, No Surprise Charges
You get a written estimate before any work begins. If we uncover something new mid-repair, we stop, call, and explain the options before touching the wrench. The number we quote is the number you pay.
ASE Master Certified Technicians
Your vehicle is worked on by ASE Master Certified technicians — the same credential the dealerships rely on. Continuing education keeps the shop current on modern diagnostics, hybrid systems, and diesel platforms.
Texas State Inspection Station
We’re a licensed Texas State Inspection station. Inspections are performed by the book — no upsell theater, no manufactured failures. If something legitimately needs attention to pass, we’ll show you exactly what and why.
Customer Satisfaction Commitment
We’ve served Houston drivers since 2007 on the strength of repeat customers and referrals. If you’re not satisfied with a repair, a charge, or how you were treated — talk to the owner. We’ll resolve it.
Certified where it counts.
Our techs hold ASE Master certification across engine, brakes, suspension, electrical, HVAC, and drivetrain disciplines. The shop is a licensed Texas State Inspection station, which means we’re audited and accountable to the state for how we evaluate your vehicle.
How a warranty claim actually works.
Reach us at the number on your invoice. Describe what the vehicle is doing and when the original repair was performed.
We re-diagnose at no charge for warranty-covered work. If it’s related to the repair we performed, labor is on us.
Covered parts are replaced under the manufacturer warranty. You leave with the fix documented and the clock reset where applicable.
Coverage applies to parts and labor we supplied. Wear items, abuse, and unrelated failures aren’t covered — your service advisor will walk through the specific terms when you book the repair.